Core Company Values at New Approach
(Behind the Scenes at the Video shoot with owner Jordie Pancer)
At New Approach Painting we aspire to key values that guide all our decisions, from our annual planning at the top, right down to decisions about small tasks on a project:
- Clear expectation setting
- Between our team and our customers about the details of a project and pricing, and for painters and crew leaders executing those projects as laid out.
- Efficiently and effectively delivering high-quality paint work that meets client expectations, and exceeds expectations whenever possible.
What is the most important thing that you have learned running a paint company?
The most important thing I’ve learned in founding and growing New Approach Painting is the importance of setting expectations.
A few extra hours carefully outlining the details of a project during the quoting process not only saves time, cost, and headaches from an unclearly directed project going off track, but it establishes trust with our clients. We do what we say we’re going to do, and it becomes evident that we listened to a client’s needs with expectations being set out in our project plan.
Painting, like all contractor work, can require a significant investment. When we establish a clear framework for returning better-than-expected value on a client’s investment, we share the win!
What advice would you give to someone starting their own painting company?
If you’re thinking about running your own painting business, you’ll need to build your own track record of past projects where you delivered on what you promised. The easiest way to get started on that, even though it seems like a lot of work and risk on your part, is to take the time to listen to your clients.
Then, build the clearest, most detailed description possible of what you’ll do and how you’ll do it. If clients and painters work from the same clear, shared map, you’ll meet expectations for great quality work, and establish trust that you can do what you promised.
If you are looking for high-quality painting results on your next project, contact the professionals at New Approach Painting today.